Refund Policy

We want you to be satisfied with every purchase. Here's everything you need to know about refunds for mock test access on MockOrbit. Last updated: January 2025.

Eligible for Refund

Platform error prevented access after payment
Duplicate payment charged for same series
Test series not delivered within 24 hours of payment

Not Eligible for Refund

Test already attempted or partially completed
Change of mind after successful access
Account suspended for policy violations

1. Refund Eligibility

MockOrbit offers refunds in the following circumstances:

Non-delivery: If you were charged but did not receive access to the purchased test series within 24 hours due to a technical or payment processing error.
Duplicate charge: If your payment was debited more than once for the same purchase due to a system error.
Major content error: If a test series is found to contain significant errors that substantially affect the exam experience and cannot be corrected promptly.

Refunds are not available once a test has been started, once results have been viewed, or where access was successfully granted and used.

2. How to Request a Refund

To request a refund, email us at hello@mockorbit.in with the subject line "Refund Request" and include the following:

Your registered mobile number or email address.
The name of the test series purchased.
Your Razorpay payment ID or transaction reference number.
A brief description of the issue.

We may ask for screenshots or additional information to verify your request.

3. Processing Timeline

Once your refund request is verified and approved:

We will initiate the refund within 3 business days.
The refunded amount will appear in your original payment method within 5–7 business days, depending on your bank.
You will receive a confirmation email once the refund is processed.

4. Partial Refunds

In certain circumstances — such as when a series has been partially accessed — we may offer a partial refund or platform credit at our discretion. The amount will be communicated to you before processing.

5. Discretionary Refunds

All refund decisions are at MockOrbit's sole discretion. We reserve the right to decline refund requests that do not meet the eligibility criteria above, or in cases where account misuse or policy violations are detected.

6. Questions?

If you have any questions about this policy or your specific situation, contact us before raising a dispute with your bank or payment provider — we'll always try to resolve the issue directly.

Email: hello@mockorbit.in
Phone: +91 98765 43210 (Mon–Sat, 9 AM – 6 PM IST)